GENERAL QUESTIONS
What is IPTV?
Internet Protocol television (IPTV) is the delivery of television content over Internet Protocol (IP) networks. This is in contrast to delivery through traditional terrestrial, satellite, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the source media continuously. As a result, a client media player (in this case, our Vavaview TV app) can begin playing the content (such as a TV channel) almost immediately. This is known as streaming media.
IPTV is widely deployed in subscriber-based telecommunications networks with high-speed access channels into end-user premises via set-top boxes(A.K.A STB/MAG) or other customer-premises equipment such as Android TV, Fire TV stick, etc. IPTV services may be classified into live television and live media, with or without related interactivity; time shifting of media, e.g., catch-up TV (replays a TV show that was broadcast hours or days ago), start-over TV (replays the current TV show from its beginning); and video on demand (VOD) which involves browsing and viewing items of a media catalogue such as our Series or Movies.
What is a M3U file?
The M3U file is used to locate the live TV channel, serie episode or movie you are requesting to watch on our IPTV/OTT platform.
Can I purchase your IPTV service as an alternative to satellite/TV cable provider?
Yes, definitely. With our IPTV service you can replace your old TV cable subscription, you will receive more benefits including a large number of high-quality channels, PPV events, series and movies all under the same price.
Does your service work on any country?
Certainly, yes. No matter on which country you reside, you can subscribe and use our service.
I would like to try your service before purchasing a subscription. Do you offer something like that?
Yes, we do offer a Trial test account for you to test our service. The trial account lasts for 36 hours where you can test our service fully. Upon registration, you will have the option to customize the playlist you want to test, you can select only the channels you wish or include all channels.
Can I use the IPTV subscription on multiple devices?
Yes, you can! Just make sure you purchase a plan that include more than 1 Connection.
When will I get my subscription activated?
Your subscription will be activated right after you purchase the service. All the login instructions will be sent to your email after the payment has been issued and approved, this process should take no longer than 10 minutes.
Are STB/MAG devices supported?
Yes. STB/MAG devices are supported.
What payment options do you accept?
Stripe, Credit and Debit Cards.
Does your service work through a VPN?
In fact, yes. Our Vavaview TV app has a built in VPN feature where you can connect directly through a VPN server.
Loading channels take some time to load on the app, why is that?
This is usually due large M3U (Playlists) files. In order to optimize the loading time from within our app please make sure to select the bouquets you will be watching. Adding extra bouquets to your subscription will slow the first time you open the app. We encourage users to remove any unnecessary bouquets from their subscription to improve the overall experience.
Does your service work on any country?
Certainly, yes. No matter on which country you reside, you can subscribe and use our service.
My MAC address has changed after I switched to another connection type. Can this be updated?
Yes
There are some packages on my subscription that I don’t want to have. Can I remove them?
Yes, you can! Just email us.
My channel is buffering. What could be the reason?
Whilst we strive to deliver the best possible service to our clients and a buffering issue is something we dislike; you can experience it. We have found that 91% of the buffering scenarios are usually generated by the client’s side. Because of this, always make sure you have a stable internet connection, 20Mbps download speed dedicated for the use of our service. For Smart TV’s we highly recommend -if possible- setting up an ethernet (cabled) connection. If you are using a Wireless connection, make sure you have an Excellent signal and that no one in the network is dragging all of the network bandwidth.